Get Service Cloud up and running quickly, without hassle!  
Enhance your customer service and support efforts through tailoring Service Cloud to your unique business. Resolving issues faster will increase customer satisfaction, strengthen relationships, and keep your business humming.

Key Benefits

• Accelerated implementation
• Sales automation tailored to your needs by experienced experts
• Configured to Salesforce best practices
• Easy access to your critical sales data
• Technical documentation and user guides
• Expert-led training sessions for your end users​

Investing in superb customer service breeds customer loyalty. Customer loyalty lays the foundation for dramatic business growth. 

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What's in the package?

ENAGEMENT

• Discovery and design​
• Case Process Flow​​
• Knowledge Database and Sharing Map

EMPOWERMENT

• One-time data migration
  • Fill your data into pre-defined templates and OpenWacca will load it into Salesforce for you
  • Import Leads, Accounts, Opportunities, and Contacts from your legacy system
• Reports and analytics
• Training and reference materials for your unique implementation
• End user trainining

A TAILORED SOLUTION

• Home Tab
• Standard objects - Accounts, Contacts, Cases, Knowledge
• Security Profiles - Up to three custom profiles
• User Roles
• Custom Fields
• Validation Rules
• Page Layouts

ADDITIONAL SERVICES *

• Web-to-Lead forms
• Email Templates and Letterheads
• Workflow Automation for emails and outbound messaging
• Additional object configuration
  • Campaigns
  • Products
  • Price Books
  • Custom objects
• Record Types
• Communities
• Migration of additional data from legacy systems
• Custom development (custom VisualForce, Lightning and Apex)
• Third party integrations

* - These features and customizations are available at an additional cost